Privacy policy

Privacy Policy

At ELA Perfume, your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase ELA products, or communicate with us through our official channels.

By using our website or placing an order with ELA Perfume, you acknowledge this Privacy Policy.

1. Information We Collect

When you browse our website, place an order or contact us, we may collect information such as:

  • Your name

  • Phone number

  • Email address

  • Billing and delivery address

  • Products ordered and order history

  • Messages and customer-support communications

  • Device, browser and website-usage information

  • IP address and approximate location

  • Referring website or traffic source

2. How We Use Your Information

We may use your information to:

  • Process and confirm your orders

  • Arrange home delivery and Cash on Delivery (COD)

  • Provide order and delivery updates

  • Respond to questions, complaints or support requests

  • Process returns, exchanges or refunds where applicable

  • Improve our website, products and customer experience

  • Detect suspicious, fraudulent or unauthorized activity

  • Measure website and advertising performance

  • Send promotional communications and special offers where permitted

3. Payment & Cash on Delivery

Where online payment options are available, payment transactions may be processed through third-party payment service providers.

ELA Perfume does not intentionally store complete payment-card information processed by such providers.

For Cash on Delivery (COD) orders, your name, phone number, address and relevant order information may be used for order verification and delivery.

4. Cookies & Analytics

Our website may use cookies and similar technologies to provide essential website functionality, remember shopping-cart preferences, understand website activity and improve your shopping experience.

We may also use services such as Meta Pixel, Google Analytics, Google Ads or other analytics and advertising technologies.

You can manage or disable cookies through your browser settings, although doing so may affect some website functionality.

5. How We Share Information

ELA Perfume does not sell your personal information.

We may share necessary information with trusted service providers involved in operating our business, including:

  • Courier and delivery partners

  • Payment-processing providers

  • Website and e-commerce service providers

  • Analytics and advertising platforms

  • Customer-support and communication services

We aim to share only the information reasonably required to provide these services.

6. Data Security

We take reasonable administrative and technical measures to protect customer information against unauthorized access, misuse, alteration, loss or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Data Retention

We may retain information for as long as reasonably necessary to process orders, provide customer support, maintain business and accounting records, prevent fraud, resolve disputes and comply with applicable legal requirements.

8. Your Choices

Depending on applicable requirements, you may contact us to request:

  • Access to certain personal information we hold about you

  • Correction of inaccurate information

  • Deletion of certain information where reasonably and legally possible

  • Opt-out from promotional emails or messages

We may need to verify your identity before processing certain requests.

9. Third-Party Websites & Services

Our website may contain links to or integrate with third-party websites and services. ELA Perfume is not responsible for the privacy practices or content of independent third parties.

We encourage you to review their privacy policies before providing personal information.

10. Children's Privacy

Our website and products are intended for general consumers and are not specifically directed toward children under 13. We do not knowingly seek to collect personal information from children under 13.

11. Changes to This Privacy Policy

ELA Perfume may update this Privacy Policy when our business practices, website features or applicable requirements change.

Any updated version will be published on this page with a revised effective date.

12. Contact ELA

If you have questions about this Privacy Policy or how your information is handled, please contact us through our official ELA channels.

ELA Perfume
Website: www.ela.com.bd
Facebook & Instagram: ela.com.bd

ELA — Your Presence. Your Signature.